While they do indicate a return – not our favorite occurrence – they don’t mean Amazon is giving out free shopping sprees. If you find any where the item wasn’t returned by the customer, your Reimbursements report should show a reimbursement for the original Order ID.īottom line: Don’t panic when you see those “free” orders. Now if you grab those original Order IDs and check them in the FBA Customer Returns report (just above the Replacements report), you’ll see that most or all of the items were returned to your inventory by conscientious customers.
#AMAZON OPEN ORDERS MEANING CODE#
You’ll also see a code that tells you why they received a free replacement. For each one, you’ll see the original order and the replacement order. It looks like someone just got a BOGO on your dime.īut if you go to Seller Central: Reports: Fulfillment and choose Replacements (low on the left) you can see all these orders. It looks for the all the world like you are just out of luck. No reimbursement will be linked to the original order or the replacement order. If the customer actually returns the first item they received, it won’t appear in Orders: Manage FBA Returns. Because there was no refund, the original order will look perfectly normal in the Manage Orders interface. They aren't huge profit items, but since I'm barely starting I'd like to have fast flips to reinvest as much as I can to stay afloat. Coincidentally (or not) these were from some of my first ever shipments. I noticed some sales have been in 'Open Orders' for 3 weeks now. To see more details of a specific order, including merchant contact information, click Details. How often does this happen? It probably depends on your inventory and your business model, but we have 10-15 of these orders each month. Amazon FBA - Open Orders Hi guys, I'm fairly new to the FBA world. Go to Amazon Pay, click Sign in, and select Check your Amazon Pay orders. We know that occasional problems with orders are expected in the. Your order history shows that you have received a high number of refunds for your orders. 'Hello, We recently reviewed your customer account for order activity details. Instead of forcing them to accept a refund, Amazon shipped them a second unit from your inventory at no cost, and they will be required to return the one they received – if they actually received it. I recently recieved an email from that address which simply states as follows. They just wanted what they ordered, and you had another in stock. Whatever the problem was, they really didn’t want a refund. Choose the order and select Return or Replace Items. These are replacement orders. There was a problem and the customer needed another of the same item – maybe it was lost, defective, or they received the wrong item. To return an eligible item you ordered: Go to Your Orders to display your recent orders. Have you ever checked your sales in the Amazon Seller App and seen an order with a zero dollar amount? You might be asking yourself, “Why does it look like Amazon just gave someone my stuff for FREE?”
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